Copyright 2008 SilentClick, Inc. All rights reserved.
The rise of social network with their built-in messaging capabilities, are becoming the forums where colleagues and industry peers communicate user experience and make product recommendations which has important implications on sales and marketing.
A great customer experience requires being aware of customer needs and reacting to them effectively. This means your organization needs full visibility into all customer touch-points.
A great customer experience requires being aware of customer needs and reacting to them effectively. This means your organization needs full visibility into all customer touch-points.
SilentClick® LiveClicks™ enables you
to become part of the social network community and to take part on the important market conversations in which customer rates, promote, or warn against specific product and features.
Key Benefits
SilentClick has created a solution for desktop software lifecycle
management that enable software providers to:
SilentClick has created a solution for desktop software lifecycle
management that enable software providers to:
-
Leveraging the power of social networks to improve service,
sales and engage in viral-marketing promotions - Full visibility in all customer touch points
-
Discover opportunity for revenue growth , cost savings and
increase customer loyalty -
Optimized time-allocation of support team, budget and
resources - Detect potential problems before they cost you money
-
Embedded role-based dashboards and analysis helps you
detect exceptional conditions during software launches new
releases and upgrades -
Provide customers with a social network that provide
ratings, including ratings from specific communities,
such as industry peers -
Establish a new channel for promoting new software offerings
and upgrades -
Create a brand experience that spans multiple computers and
locations…
